Customer Journey Game - BUSINESS EDITION - 6 Box Bundle (6 x teams of 8 = 48 players)
The Customer Journey Game - Business Edition is the generic version of this business board game and is relevant for businesses from any industry as an interactive activity at conferences, events, meetings or training workshops to drive employee engagement in building a customer-centric culture. The business edition board design replicates the 5 stages of a customer journey (awareness, consideration, purchase, use, loyalty) as well 10 touch points along the way including search experience, sales experience, customer service experience, retention experience, etc.
The game increases employee understanding of the end-to-end journey by emphazising how every customer engagement, can either positively or negatively impact an entire experience. The game enables employees to realize their impact on customer experiences and consider how they can contribute to a smoother customer experience in the future.
Designed to drive employee engagement in a fun and immersive environment, the game is an ideal interactive activity or ice breaker to cultivate a customer centric culture. Games are relevant for all levels of staff and can be played at:-
- corporate events,
- sale meetings
- customer service training
- onboarding sessions
One game box accommodates up to 8 players in a team and lasts approximately 60 - 90 mins. The Customer Journey Game Bundle contains 6 x game boxes and accommodates a maximum of 48 players per session.
Setting up the game is easy, instructions are on the lid of the box and a 'train the trainer' video is available on request.
Employee feedback is an essential element of the game. At the end of the game, players are asked to share ideas on how the company can improve the customer journey, in line with the key pillars of customer experience; being people, processes, and technology. This feedback fosters employee engagement and creates ownership of the individuals contribution to an improved customer journey in the future. Employees are also asked to commit to 3 quick fixes that they could do tomorrow, to improve their role in driving a frictionless customer experience in the future.
Now businesses can purchase this fun, relevant and collaborative training tool and use it throughout the company on a one year license. Why not launch your customer-centric theme with The Customer Journey Game at your next leadership conference and then role it out throughout the company or use it at marketing / sales meetings, training workshops or onboarding sessions.
Place your order now and an invoice will be emailed to you for eft payment. Orders are dispatched on receipt of payment and shipping / delivery is 14 days from the date of payment.